How can I customise my order?
Once you have placed an order with us, allow us up to 1 business day to get back to you via the contact details that you have provided. From there, we will ask you to send us the photo(s)* of your choice. Please feel free to discuss your ideas with us. We will do our best to meet the requirements for your print(s).
*Number of photos required:
Lithophane: 1 photo
LumiSphere: 1 photo
LumiBox: 4 photos
I want to create a custom design (e.g. figurine). How can I do it?
Please contact us directly to discuss your ideas!
How long does it take for my order to be processed?
Please allow up to 5 business days for your order to be shipped out. At Hikari Prints, every product we send out is handcrafted to meet our highest standards, and this takes time. It also depends on how many orders we have on our backlog.
What are the shipping options available?
For flat orders like our lithophanes, we will be shipping with SingPost. Please refer to the SingPost website for rates. For larger orders such as the LumiBox and LumiSphere, we will be delivery with our custom courier at a flat rate of $5 per order.
Is there a refund policy?
Yes! Please refer to our refund policy here.
How can I make changes to my order or cancel it?
Once we received your order, we will contact you to settle the exact details. No further changes can be made once we have started printing your order. You will also not be refunded should you decide to cancel your order then.